Stockist Frequently Asked Questions
Stockist Frequently Asked Questions
Everything you need to know about stocking Kirsche Candle Haus. Can't find your answer here? Email us at order@kirschecandle.haus and we'll get back to you within 1–2 business days.
Getting Started
How do I become a stockist?
Simply email us at order@kirschecandle.haus with your business name, store location, and a brief description of your store. We'll be in touch within 1–2 business days to discuss whether we're a good fit and send you our wholesale catalogue.
Do you have exclusivity arrangements?
We assess exclusivity on a case-by-case basis depending on location and store type. If exclusivity within your area is important to you, please mention this when you reach out and we'll discuss what's possible.
Is there a minimum order quantity?
Yes. Our opening order minimum is $350 NZD. Reorders are $200 NZD minimum. These minimums help us ensure each stockist relationship is sustainable for both parties.
Ordering
How do I place an order?
Email us at order@kirschecandle.haus with your business name, delivery address, and the products and quantities you'd like. We'll send a proforma invoice within 1–2 business days. Your order is confirmed once payment is received.
Can I mix scents within a product line?
Yes — you can mix and match scents across our candles, room sprays, and deodorants. You are not required to order all scents in a range.
How long does it take to receive my order?
Our standard lead time is 5–10 business days from payment confirmation. As all products are handmade in small batches, lead times may extend slightly during busy periods. We'll always let you know if there's a delay.
Can I order samples before committing to a full order?
Yes — we offer a curated sample pack for prospective stockists. Please get in touch to discuss sample options and pricing.
Payment
What are your payment terms?
100% payment is required prior to dispatch. We accept bank transfer (NZ accounts) and major credit cards. Proforma invoices are issued on order confirmation.
Is Net 30 available?
Net 30 payment terms are available for established stockist accounts on application, typically after two or more successful orders. Please request this when placing your order.
Do you charge GST?
All wholesale prices are exclusive of GST. GST will be added to your invoice where applicable.
Freight & Delivery
Who pays for freight?
Freight is calculated and charged to the stockist. Orders are dispatched from Wellington, New Zealand using NZ Post or CourierPost for domestic deliveries.
Is there a free freight threshold?
Yes — domestic orders over $500 NZD qualify for free freight.
Do you ship internationally?
Yes — we work with international stockists. Freight for international orders is quoted at the time of order. Please contact us to discuss.
What happens if my order arrives damaged?
Please photograph any damaged items immediately on receipt and email us within 48 hours at order@kirschecandle.haus. We'll arrange a replacement or credit note promptly.
Products
Are your products suitable for sensitive skin?
Our natural cream deodorants are formulated for sensitive skin and are aluminium-free. Our candles and room sprays use a blend of premium essential and fragrance oils — we recommend checking individual product fragrance notes if your customers have known sensitivities.
Are your products made in New Zealand?
Yes — all Kirsche Candle Haus products are handmade in small batches in our Wellington studio. We use a considered mix of New Zealand ingredients and carefully chosen imports.
Do you offer custom or private label products?
We do not currently offer private label. All products are sold under the Kirsche Candle Haus brand.
What is the shelf life of your products?
Soy candles and room sprays have a recommended shelf life of 12 months from date of manufacture when stored correctly — away from direct sunlight and heat. Natural cream deodorants are best used within 12 months of opening.
Display & Merchandising
Do you provide point-of-sale or display materials?
We are developing a suite of merchandising materials for stockists. Please ask us what's currently available when you place your order.
Can I return unsold stock?
We do not accept returns of unsold stock. We encourage stockists to start with a focused selection and reorder based on what sells in their store. Our team is happy to advise on the best range for your customer base.
Still have questions? We'd love to hear from you. Email order@kirschecandle.haus or call 022 101 2217.